Contact by Chat

Contact by Chat

Contact by Chat

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About account opening

  • I live in the USA, can I apply?

    We are sorry. Residents in the US can not open accounts.

  • When applying for opening an account, is it necessary to confirm the identity document?

    Passport · Driver’s license · My number card is available.

  • When do I have to submit my identification documents?

    There is no problem if you submit it before the withdrawal.

  • How many accounts can I create per person?

    Up to two currency accounts can be created.

About Demo Account

  • Please tell me how to open a demo account.

    Please download MT4 first. When downloading is completed, it is possible to open it from “File” → “Demo account application” on the leftmost menu. We are offering the same server as the live account, so please select “VirtueTechnology – Live”.

  • The demonstration account can not be connected. What should I do?

    Please make sure the connection server is “VirtueTechnology – Live”. If you still can not connect please contact us.

  • When is the demo account expiration date?

    Basically it is assumed to be 365 days, but if you would like to use more than that, we will extend the period if you can contact us.

About My Page

  • I forgot my login password

    Please re-issue your password from this page.

  • Is it possible to change the registered e-mail address?

    It is possible from the change information page of registration information.

About MT 4

  • I do not know how to use MT4.

    Please learn by referring to the guide page below.

  • I have forgotten the MT4 password.

    Since we will reissue your password, please contact our customer support desk with your registered e-mail address.

  • Is partial settlement possible?

    Yes, it is possible.

  • Is it possible to make both-denominated transactions?

    Yes, it is possible.

  • Is it possible to install multiple MTs 4?

    Yes, it is possible. When installing multiple MTs 4, please press “Settings” on the opening screen at the time of installation, specify the save destination and folder name, and save with a different name from the existing MT 4. (Such as Virtue Technology inc 2)

  • Please tell me the maximum holding position number.

    It is possible to hold up to 200 positions at the same time including bid /stop limit orders.

  • What is the margin calling margin maintenance rate?

    When the margin maintenance rate drops by 120%, a margin call is applied and it becomes a compulsory loss cut.